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MADEM BRAZIL COMPLETES CUSTOMER SATISFACTION SURVEY 2013, RECEIVES HIGH MARKS 98,25%

15/04/2014

In the first quarter of 2014 Madem Brazil conducted a customer satisfaction survey with 88 Wire & Cable manufacturing customers in 20 countries. Madem received 62 (70%) responses from customers polled in three categories: bad, regular , good and very good. 98,25% of responses falling into good and very good categories. Madem polled the following services: claim response, quantities shipped X received, documentation, deliveries, quality inspections, performance, and packing. We are very proud of our product continuity, considering that we supply products to several countries, each with their own special requirements. We are again pleased with the results of the survey, and will continue to work towards 100% customer satisfaction for all our global customers, said Leandro Mazzoccato, Corporate Director of Sales and Marketing. The next customer satisfaction survey will be conducted in Jan 2015.



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