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MADEM BRAZIL COMPLETES CUSTOMER SATISFACTION SURVEY 2014, RECEIVES HIGH MARKS 99,40%

25/05/2015

In the first quarter of 2015 Madem Brazil conducted a customer satisfaction survey with 86 Wire & Cable manufacturing customers in 21 countries. Madem received 56 (65%) responses from customers polled in three categories: bad, regular , good and very good. 99,40% of responses falling into good and very good categories. Madem polled the following services: claim response, quantities shipped X received, documentation, deliveries, quality inspections, performance, and packing. “We are very proud of our product continuity, considering that we supply products to several countries, each with their own special requirements. We are again pleased with the results of the survey, and will continue to work towards 100% customer satisfaction for all our global customers”, said Leandro Mazzoccato, Corporate Director of Sales and Marketing. The next customer satisfaction survey will be conducted in Jan 2016.



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Head Office: P.O. Box 206 | Rod. RSC 470 Km 223,82
CEP 95720-000 | Garibaldi | RS | Brasil | Phone: +55 54 3462 5600
Fax: +55 54 3462 5900 | sales@mademreels.com