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MADEM GULF BAHRAIN COMPLETES CUSTOMER SATISFACTION SURVEY 2014 , RECEIVES 100% GOOD AND VERY GOOD MA

03/02/2015

Madem Gulf Ind concluded the 2014 customer satisfaction survey with 38 Wire & Cable manufacturing customers in Middle East, Asia and African countries. Madem Gulf received 23(60%)responses polled in three categories: bad, good and very good, 100% of responses falling into good and very good categories. Madem Gulf polled the following services: claim response, quantities shipped X received, documentation, deliveries, quality inspections, performance, and packing. "In the 4th anniversary of our IMS certification we can realize the solidification and maturity of our process through the results achieved from our customer survey for the year 2014 which has once again given us a 100% customer satisfaction feedback as achieved in the past three years. At Madem Gulf Industries, we set a high quality standard at all levels of our operations so as to meet our customer’s quality requirements and expectations which is reflected in the results of the survey. We wouldn’t have been able to achieve this sustainable and consistent customer satisfaction levels without the dedication and efforts of our highly efficient and trained team here who are the real driving force behind our success” says Cristian Outeiral – Operations Manager. Adel Abdullah Mohammed - General Manager said “It is indeed a testament of our efforts and dedication towards the effective and active sustenance of our quality policies that has resulted in achieving 100% customer satisfaction for the 3rd consecutive year running. It is a clear indication of the emphasis on quality at Madem Gulf Industries which makes our drums stand out in the market from our competitors. This wouldn’t have been possible without the dedicated efforts and hard work of the entire Madem Gulf team starting from the management to the factory employees. At the outset of 2015, we are confident that our strong effective quality system would continue to satisfy all our customers and will be one of the standout feature of our drums in the market.”



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Head Office: P.O. Box 206 | Rod. RSC 470 Km 223,82
CEP 95720-000 | Garibaldi | RS | Brasil | Phone: +55 54 3462 5600
Fax: +55 54 3462 5900 | sales@mademreels.com