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Madem Gulf complete a customer satisfaction Survey 2012,receives 100% good and very good marks !

12/02/2013

In the first month of 2013 Madem Gulf Ind concluded a customer satisfaction survey with 57 Wire & Cable manufacturing customers in Middle East, Asia and African countries. Madem received 42 (74 %) responses polled in three categories: bad, good and very good, 100 % of responses falling into good and very good categories. Madem polled the following services: claim response, quantities shipped X received, documentation, deliveries, quality inspections, performance, and packing. “We are proud that MADEM GULF has achieved 100% of satisfaction in the 2012 customer survey. The determinism of the group and solidification of ISO 9001 & 14001 certification at our processes are the main reasons to have reached this mark. This result definitely encouraging us for continuously improving our systems & processes” , says Cristian Outeiral – Operations Manager Adel Abdulla Mohamed – General Manager said “ISO 9001 & 14001 implementation brought us a big impact to improve the quality of our production and to give satisfaction to our customers. As a result from the feedback of our Customer Survey 2012, we plan accordingly the implementation of this system to make sure that we achieve the target of 100% quality products. Proper trainings for a better performance of our people and keeping them aware of the system is always implemented and observed. We are so happy that we got the good percentage result of this survey and we will continue to improve our quality to serve the best products for our customers.” The next customer satisfaction survey will be conducted in July 2013. ________________________________________ Madem Group with headquarters in Brazil is the leading nailed wooden reels producer in the world. Madem Group has forests, sawmill and manufacturing plants in Brazil, Spain and Bahrain with more than 400 employees and produces more than 400 containers/trucks of knock down reels per month. Today the Madem name represents over 64 years of industry experience. The Madem team constantly strives to build trust and confidence by offering customers a superior quality product. ________________________________________ www.mademreels.com



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